We are Carried Ltd

Combined Terms & Conditions
Sling Hire – PART A
Carry Club Membership – PART B
Applicable to Sling Hire and Carry Club – PART C

Effective Date: 26 February 2026
Company: We Are Carried Ltd ("we", "us", "our")
Registered Office: Forester’s Hall, 25–27 Westow Street, London, SE19 3RY
Email: hello@gather-ed.co.uk
Privacy Policy: https://www.carri-ed.co.uk/terms

These Terms and Conditions ("Terms") govern (i) all sling and baby carrier hires, and (ii) Carry Club memberships provided by us. By hiring a sling or subscribing to the Carry Club, you agree to be bound by these Terms. Please read them carefully before proceeding.

In these terms, references to “sling” includes structured baby carriers, wraps or any other device that we may provide that is designed to carry a baby or child.

Your attention is drawn, in particular, to clauses:

9 (Your Rights),
10 (Safety and Use), and
11 (Warranty and Liability).

PART A — Standard Sling Hire Terms

1. HIRE AGREEMENT

a) All hired slings are our property and remain ours at all times.

b) Each hire period begins and ends on the dates notified to you in writing.

c) The standard hire period is four (4) weeks (28 days) unless otherwise agreed in writing (“Hire Period”). At the end of a Hire Period, you may extend the hire of a sling by giving us seven (7) days’ notice to enter into a new Hire Period.

d) You must provide the following information before any hire commences:

i) Full name and telephone number;
ii) Email address;
iii) Postal address; and
iv) Details of a valid payment method.

e) We regularly inspect slings and maintain them to a high standard. You must inspect a sling and notify us of any damage or issues:

i) within 24 hours of receipt of delivery (for postal hires); or

ii) immediately upon collection (for in-person hires).

2. PAYMENT, DEPOSITS AND STORED CARD DETAILS

a) Hire payments are processed via MyTurn (our third-party solution provider) using Stripe or Square (our third-party payment processing providers). By making payment, you authorise us to securely store your card details in lieu of a physical deposit.

b) Please note that we do not store or retain your full payment card details on our systems. We are only able to view the last four digits of your stored card and the expiry date for verification purposes only via our third-party payment provider.

c) Your stored card details may be used to collect any of the following charges:

i) each Hire Period fee;
ii) late return fees;
iii) replacement charges;
iv) consultation cancellation fees; and
v) non-return fees.

d) Such charges are due on demand and do not constitute the provision of credit.

e) All fees are non-refundable unless otherwise provided for in these Terms.

PART B — Carry Club Membership Terms

The following terms apply to Carry Club membership in addition to, and not in substitution for, the Standard Sling Hire Terms set out in Part A above, to the extent they are applicable.

3. MEMBERSHIP OVERVIEW

a) Carry Club membership provides the following benefits:

i) unlimited in-person or video consultations, bookable using your member certificate code;
ii) the ability to borrow up to two (2) slings simultaneously, with the ability to make swaps or returns as needed; and
iv) a 100% discount on standard hire fees for slings borrowed under the membership.

b) Membership fees provide access to the above services only. They are not payments toward ownership of any sling, nor do they constitute credit or any option to purchase our slings.

c) Membership is subject to a minimum term of three (3) months. After the minimum term, membership continues on a monthly rolling basis until cancelled by giving us not less than 7 days’ written notice or as otherwise set out in these Terms. We will send written notice to you of an imminent membership term renewal at least 7 days before the expiry of the then-current membership term.

4.SLING LOANS UNDER MEMBERSHIP

a) Each sling borrowed under membership creates a four-week Hire Period, which renews automatically at the end of each Hire Period.

b) Hire Period renewals continue at no additional charge whilst membership is active and all payments are up to date.

c) All slings on loan must be returned immediately upon the cancellation or termination of membership, for whatever reason.

5. BOOKING CONSULTATIONS

a) Consultations may be booked using your membership certificate code and are subject to availability.

b) Where possible, please cancel any consultation appointment at least twenty-four (24) hours in advance if you are unable to attend.

c) We reserve the right to charge a missed consultation fee of £12.50 per 15-minute block for repeated failure to attend or cancel without adequate notice of cancellation.

6. MEMBERSHIP FEES, NON-PAYMENT AND CANCELLATION

a) Membership fees are charged monthly to your stored card.

b) If payment fails, we will retry up to five (5) times. Membership benefits are suspended immediately upon payment failure and remain suspended until all outstanding amounts are settled.

c) Please refer to clause 13 for consequences of unpaid Carry Club fees, which sets out our rights when fees are overdue.

PART C — Terms Applicable to standard Hire and Carry Club Membership

7. YOUR RIGHTS

a) You have a legal right to change your mind. For services bought online, you have 14 days after the date we confirm your order to change your mind about a purchase, but you lose the right to cancel any service when it’s been completed (and you must pay for any services up to the time you cancel).

b) If you change your mind please contact us as soon as possible by emailing us at hello@gather-ed.co.uk. We will refund you as soon as possible within 14 days of you telling us you’ve changed your mind, using the method you used for payment.

c) If you think there is something wrong with the service, a sling, you must contact us on hello@gather-ed.co.uk. Your legal rights are summarised below, subject to certain exceptions. For detailed information, please visit the Citizens Advice website www.citizensadvice.org.uk.

If your product is services, the Consumer Rights Act 2015 says:

i) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
ii) If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

8.SAFETY AND USE

a) You are solely responsible for your baby’s safety at all times during use of a hired sling.

b) You must follow recognised babywearing safety guidelines, including T.I.C.K.S. (Tight, In view at all times, Close enough to kiss, Keeping chin off chest, Supported back) or the “High, Tight and In Sight” guidelines.

c) You must follow the manufacturer’s instructions for any hired sling unless otherwise advised by a qualified carrying consultant.

d) You must inspect the sling for signs of wear or damage before each use. If you identify any damage or have any concerns about the safety of the sling, you must cease use immediately and contact us.

e) The sling is provided for use by you and members of your household only. It must not be lent to, or used by, any third party.

9. WARRANTY AND LIABILITY

a) We take reasonable care to ensure that all slings are maintained in good working condition and checked prior to each initial Hire Period. Please note that if you retain a sling for a further period beyond the initial Hire Period, you will need to check the sling for damage, wear and tear for safe use as set out in clause 3.

b) You acknowledge and accept that babywearing carries inherent risks and that you have received or sought appropriate guidance on safe use and will or have followed such guidance when using sling. You accept full personal responsibility for your safety and that of your baby when using a sling.

c) Subject to clause 9.4, we are not liable for any injury, loss, or damage arising from:

i) Your use of any hired sling otherwise than in accordance with clause 7 or these Terms;

ii) Misuse of any sling by you or damage to a sling caused by you; or

iii) Loss of use, loss of profit or any loss that is too remote or not reasonably foreseeable.

d) Nothing in these Terms shall limit or exclude our liability for:

i) death or personal injury caused by our negligence;

ii) fraud or fraudulent misrepresentation; or

iii) any other liability which cannot lawfully be excluded.

10. CARE AND MAINTENANCE

a) You must take reasonable care of the sling whilst in your possession. You must store it safely and use it in accordance with these Terms throughout any Hire Period.

b) You must not smoke near or whilst using the hired sling. If a sling is returned smelling of smoke, the full replacement cost will be charged to your stored card.

c) Light soiling arising from normal and reasonable use is acceptable. If washing is required, you must follow our washing instructions and must not use any cleaning method not approved by us.

d) If a sling is damaged during the Hire Period, you must notify us by email promptly. Repair or replacement charges may apply at our discretion.

e) We retain final discretion as to whether any damage is chargeable and as to the quantum of any charge applied and will act reasonably when applying our discretion.

11. RETURNS

a) You must return the sling on or before the agreed return due date.

b) We will send a reminder email approximately one week before the due date.

c) A sling must be returned by one of the following methods:

i) in person at a pre-booked appointment; or
ii) by post with proof of postage retained.
iii) If the sling is not received by us by 9:00 am on the day following your due date, a new four-week Hire Period will automatically commence and the applicable hire fee will be charged to your stored card.

12. POSTAL HIRES AND RETURNS

a) Postal hires are dispatched via InPost. The hire period commences on the estimated date of arrival.

b) We remain liable for the sling whilst it is in transit to you until it is delivered to you.

c) When returning by post, you must:

i) complete the “Return By Post” form available on our website; and
ii) use the recommended courier service as specified by us.

d) The sling remains your responsibility from the moment it is collected from you by the return courier until it is safely received by us. You are liable for

i) the full replacement cost if the sling is lost in transit; and
ii) any damage as set out in clause 1 of these Terms.

e) We strongly recommend that you arrange adequate insurance for the full replacement value of the sling prior to returning it by post.

13. UNPAID HIRE OR CARRY CLUB FEES AND ESCALATION

a) If your payment is declined, we will notify you and attempt to process payment up to a further five (5) times in total over a maximum of 14 days after the due date for the payment.

b) If all card payment attempts are unsuccessful, a final invoice for the outstanding fee will be issued, payable within 14 days of the date of the invoice.

c) If the final invoice remains unpaid fourteen (14) days after the date of the invoice, we will make one further card payment attempt. If that attempt is unsuccessful, we may terminate our agreement with you with immediate effect.

Upon termination:

i) all slings must be returned to us and all outstanding sums paid to us within 7 days of the date of termination; and
ii) no new Hire Period or Carry Club monthly term will be created or entered into beyond the date of termination.

d) If, after such 7 day period, the sling has not been returned to us, the sling will be deemed not returned, and a replacement-fee invoice will be issued in accordance with clause 14.

e) If the replacement-fee invoice and/or any other overdue fees remain unpaid following the expiry of 7 days after the date of termination, we reserve the right to refer the matter to a third-party debt recovery company, which may lead to additional fees, costs or charges being added to the overdue sum.

14. REPLACEMENT FEES

a) A replacement fee (comprising the full retail replacement cost of the sling plus reasonable postage and handling costs) will be payable in the following circumstances:

i) the hire fee invoice is not paid after escalation as set out in clause 13;
ii) the sling is lost when in your care or not returned; or
iv) the sling is damaged when in your care beyond economical repair.

b) Payment of the replacement fee does not transfer ownership of the sling to you. The sling (and any replacement sling) remains the property of We Are Carried Ltd at all times.

c) We reserve the right to pursue legal action and/or debt recovery action to recover any replacement fee that remains unpaid after the due date for payment.

15. SWAPS AND UPGRADES

a) Swaps between slings are not permitted during a standard four-week hire period, except in cases of product fault or at our sole discretion.

b) You may upgrade to Carry Club membership at any time, which permits flexible swaps subject to the Carry Club Terms set out in Part B.

16.ENDING THE CONTRACT

a) We can end our contract with you for a service if you don’t make payment to us when it’s due and still don’t make payment having followed the steps in clause 13 of these Terms.

17. MISCELLANEOUS

a) If supply of your service is delayed by an event outside of our control, such as strikes, natural disasters, pandemic or civil unrest, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial, you can contact us to end the contract and receive a refund for any services you have paid for in advance but not received.

b) We can change a service:

i) To reflect changes in relevant laws and regulatory requirements; and
ii) To make minor technical adjustments and improvements that do not affect your use of the service.

18. DATA PROTECTION AND PRIVACY

a) We process your personal data in accordance with our privacy policy, the link for which is at the start of these Terms.

19. GOVERNING LAW

a) These Terms, and the provision of services by us, are governed by the laws of England and Wales.

b) The parties submit to the exclusive jurisdiction of the courts of England and Wales in respect of any dispute arising under or in connection with these Terms or the services we provide.

20.FCA EXEMPTION STATEMENT

a) We provide baby carrier hire on a short-term basis. Each hire period constitutes a separate stand-alone agreement with no obligation to continue.

b) We do not offer credit, deferred payments, or any option to purchase the goods.

c) As each hire agreement is for a period of less than three (3) months and contains no credit element, our service is exempt from FCA regulation under Article 60(O) of the Financial Services and Markets Act 2000 (Regulated Activities) Order 2001.